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Frequently Asked Questions & Trouble-shooting

Rebooting and Shutting-down Apps - General Troubleshooting

Not to worry, it is not uncommon for apps to crash.

hip hop hen’s advice is to:

  1. Shut down other apps open on your device.
  2. Reboot your device.
  1.  Delete the app.
  2. Ensure all other apps are closed and not running the background.
  3. Hard reset you device (holding the lock and home key simultaneously until the apple logo appears - then let go). 
  4. Re-download the app from the App Store.
  5. Hard reset your device again.
  6. Finally, open app for the first time.

Apple devices do not run as well when there are too many apps running at the same time.

When downloading a new app from iTunes apple recommends to shut-down the app memory.
So, hip hop hen advises shutting down apps to clear the memory:

To do this: 

  • Press on the home button at the bottom of the device twice.
  • Then at the bottom of the screen will display the all the apps currently running.
  • Touch and hold one of the app icons and a small red circle with a minus sign will appear at the top left of each icon - tap it to remove each app.
  • When you have shut-down other running apps – press the home button twice to return to your home screen.

Don't worry - delete the app - completely reboot your device  by holding the lock and home key simultaneously until the apple logo appears- then let go. Then reinstall the app from the App Store (no charge). 

If this does not work:

  • The system audio mute might be on. There is a switch next to the volume button - please try flicking the switch. 
  • Make sure the volume is not turned down on the side of the device.
  • All off our apps have a trumpet icon on the main menu which display on/off – make sure ‘on’ is display.

Finally, please refer to apple support:

http://support.apple.com/kb/HT4085?viewlocale=en_US&locale=en_US 

  • Put your finger in the centre of the screen and swipe down. A search tab will appear and you can enter the name of the app.
  • You can easily re-install the app.
  • Open the app-store on your device.
  • Sign-in with your iTunes account.
  • Tap on Purchased from the bottom navigation bar (on iPhone or iPod touch, tap Updates from the bottom navigation bar, then tap Purchased).
  • Locate the app in your Purchased list.

As long as it is form the same iTunes account - you will not be charged.

The printable teaching tips are in the grown-ups area.


hip hop hen phonics apps

abc jigsaw app

  • Put the letter pieces into the jigsaw template.
  • After the stars appear touch hip hop hen to clear the jigsaw.

With one finger – touch a piece of the jigsaw to pick it up and drop it in the correct place on the template.

  • Every time a jigsaw piece is dropped into the correct place on the template you will hear the letter sound.
  • To hear the letter sound at any time - press the letter button under the home button.

Tap Hip Hop Hen and she will activate a letter sound noise to blow the letter off the screen.


abc letter tracing app

TRACE - see the letter character - watch the demonstration - try yourself - then pop the balloons to hear the letter sound.

MESSAGES – pick a message – write the message – decorate the message – save or share your message.

COLOUR – pick a letter picture – colour the letter picture – save or share your letter picture.

PRE-WRITING – pick a pre-writing activity – follow hip hop hen around the dotted lines – colour the activity – save or share the activity.

Can I skip the letter formation demonstration?

  • Yes, by tapping the screen.

What does the hip hop hen stamp mean?

  • If you complete the letter formation correctly – you will get a hip hop hen stamp. This is shown by having half a star on the a-z menu page.
  • If you complete both the cursive and print letter – you will get a full star.

Pencils and crayons

  • The pencils are harder than the crayons. The crayon setting will allow limited drawing outside the template, indicated by a darker line.

How do I access the cursive handwriting?

  • You can do this by tapping on the yellow joined-up ‘a’ button.

What does the easy and hard button mean?

  • HARD – follow Hip Hop Hen around the letters to make sure you form the letter correctly.
  • EASY – in this setting you can form the letter as you please.

How do I decorate my message?

  • You can do this by dragging the images on the left of the screen onto your message.
  • You can scroll up and down to find more images to decorate your message.

How do I save or share my message?

  • The save and share buttons are on the top right of the screen.
  • SAVE – the message will be saved to your device.
  • SHARE – your message will come up as an email attachment which you can share.

How do I pick another message to write and decorate?

  • By pressing the pencil button which is next to the home button and says “I heart U”.

Can I change the drawing width?

  • Yes, you can do this by pressing either the pencil, crayon or brush on the bottom right of the screen.

 

How do I colour the picture?

  • Pick a colour (by tapping on a colouring pencil) and then tapping the picture.

What if I do not like the colour I have chosen?

  • Pick a different colour or press the eraser/rubber button on the bottom left of the screen to start again.

How do I save or share my letter picture?

  • The save and share buttons are on the top right of the screen.
  • SAVE – the letter picture will be saved to your device.
  • SHARE – your letter picture will come up as an email attachment which you can share.

How do I pick another letter to colour?

  • By pressing the pencil button with the “taxi image” which is next to the home button.

How do I join the dots?

  • By following hip hop hen around the dotted lines.

How do I save or share my pre-writing?

  • The save and share buttons are on the top right of the screen.
  • SAVE – the pre-writing picture will be saved to your device.
  • SHARE – your pre-writing picture will come up as an email attachment which you can share.

How do I pick another pre-writing activity?

  • By pressing the pencil button with the “bee image” which is next to the home button.

Can I change the drawing width?

  • Yes, you can do this by pressing either the pencil, crayon or brush on the bottom right of the screen.

abc flashcard songs app

ABC SONGS

  • play the song
  • touch the letter character
  • find the images that begin with the specific sound to collect the stars

ABC GAMES

  • match the picture to the letter

How do I collect the stars?

  • By tapping on the images in the pictures.

How do I hear the song?

  • By tapping on the audio play button at the bottom left of the screen.

Can I hear the letter sound to help me?

  • Yes, you can do this by tapping on the letter character.

phonics 1 (CVC) app

  • WORDS – play the game – build the word – read the word.
  • READ – build the sentence – read the sentence.
  • WATCH – watch 5 narrated stories.

CVC words are C-onsonant V-owel C-onsonants - these are the first words a child learns to read such as C-A-T, H-E-N, P-I-G, D-O-G, B-U-G.

CVC words are easy for a child to decode and blend back together to read the word.

 

These dots help the child 'sound out' the word.

The child presses the 3 dots sequentially. Each time a dot is pressed the child will hear the letter sound. After the third dot is pressed a dash will appear. When the dash is pressed the child will hear the whole word.

In the READ section of phonics 1 (CVC) there is an option to read the words so that only dashes appear under the words.

There are 60 starts to collect on Phonics 1 (CVC).

WORDS - 30 stars - you win a star when you have built and read the word.

READ - 30 stars - you win a star when you have built and read the sentence.

Printable Certificate

WORDS - once you have collected the 30 stars by building and reading the 30 CVC words you win a printable certificate.

READ - likewise in the READ section of Phonics 1 (CVC) once you have collected the 30 stars by building and reading 30 sentences you win a printable certificate.

You can see how many stars you have collected in the printable learning journey.

Yes, by pressing the ‘X’ on the top right of the TV.


If this page does not solve your issue - please contact us at info@hiphophen.com